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Bridges & Bridges
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Download Case Study
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Company Overview: A small law firm specializing in Employment and Education Law
web site:
Location: Los Angeles, CA
Industry: Legal
NetDocuments Usage: Document Management
Software switched from: Windows File Directory
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CHALLENGE
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"When we started our firm in 2004 we needed document management to make sure our documents were in a
stable environment that we could access easily and not have to worry about things crashing or being down
because we had no safety net at all and we had no IT person. We had left a large law firm where they had
document management and we were used to simply logging in and doing our document work. We needed to have
the same functionality."
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"Stability was key plus not having to deal with the computer infrastructure. We wanted to ensure that
our clients know that they don't have to worry about the security of our data or documents or me having
to get something out at the last minute and the system crashing."
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"Thirdly, we were looking at the fact that part of being in business for yourself is having that freedom
of going different places."
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SOLUTION
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"NetDocuments has taken the stress out of requiring IT support and the concerns of a system going
down. Now, I don't have to worry about my partners saying, 'This isn't working' and then
me saying, 'I'm not a computer person, I am a lawyer so how would I know?' NetDocuments has
taken that stress out of it."
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"I liked the fact that with NetDocuments I can be on vacation and when I have to email a document
or view a document I can do that from anywhere. Our clients don't want to hear that I am on vacation when
they need a change made to some documents. With NetDocuments I now simply say, 'Oh that will take me just
two minutes to change that agreement.' I can be done with it and get back to my vacation. That's part
of the beauty of NetDocuments for us."
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"NetDocuments is easy to use as the interface is laid out easily and intuitively. The file and folder
system was very easy to navigate. There wasn't a big learning curve."
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"Cost was another factor. It was not the fact that NetDocuments seemed inexpensive, but considering
the costs of hardware, IT people and dealing with problems the cost of NetDocuments was very reasonable.
And the fact that it was recommended by someone we trusted, it made the decision even easier."
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RESULTS
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"Finding and organizing our documents has been easy and intuitive."
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"Searchablity. I don't have to say, 'I think I found this letter and it is in this big pile
of filing.' I can just search on NetDocuments and find it instantly."
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"The big thing for us has been the ease of use. The fact that I am in another state and I can still
get my work done. It's the freedom of not being tethered to my desk, which is key for us because we
don't have 5 or 10 lawyers that can do work for us while we are gone. It was really helpful last year
when we went to Bali because I could just be in the business center doing work because I had to get something
out really quick. NetDocuments has allowed us the freedom to be anywhere and get our work done!"
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"NetDocuments customer service and promptness is excellent. If there are problems they will keep people
informed through emails and explain what they need to do to fix issues. That gives me a sense of comfort. We
appreciate the promptness of replies and the fact that there have been very few times when I haven't been
able to do what I need to do on NetDocuments timely."
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"As a service the stability has been really impressive. Having worked in a large law firm culture, there
were always days throughout the year and months where the 'system was down' or the 'system's not
working' or 'I know you need to get that brief out by 5:00. We hope the system is up by 4:00.'
There were times when I would go to work needing to get something done and then have to run to Kinko's
or go home to work on my laptop to get it done. NetDocuments has eliminated that kind of stress."
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"We are really happy with NetDocuments. My husband always sings the virtue of NetDocuments because it
has made our lives much easier. I am very happy that it was something that was recommended to us."
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"We are very, very satisfied with NetDocuments. It allows us to enjoy the benefits of being lawyers
in a small firm and be able to do what we want."
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