NetDocuments Privacy Policy
TRUSTe European Safe Harbor certification

NetVoyage Corporation d/b/a NetDocuments affirms that it has a commitment to your privacy and provides the following policy covering the following items.

  1. Personally identifiable information of yours or third party personally identifiable information that is collected from you through the web site.
  2. The organization collecting the information.
  3. How the information is used.
  4. With whom the information may be shared.
  5. What choices are available to you regarding collection, use and distribution of the information.
  6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under NetDocuments control.
  7. How you can correct any inaccuracies in the information.

NetDocuments has received TRUSTe's Privacy Seal signifying that this privacy policy and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through this Web site, http://www.netdocuments.com.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

NetDocuments complies with the U.S. - E.U.  Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries. NetDocuments has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

Privacy Commitment. Our policy is that we are committed to protecting your privacy and developing technology that gives you a powerful and safe online experience.

Personally Identifiable Information Collected. No information that can uniquely identify an individual is gathered by merely visiting the www.netdocuments.com Web site. Personally identifiable information is only collected when you are registered for a NetDocuments Service account as follows:

  • Name
  • Email address
  • Phone number
  • Organization name
  • Credit card information (Credit card information for the subscribing organization is collected using SSL encrypted pages and is only required when services are purchased. Credit card information is not stored online)

Tracking Technologies. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. Some of our business partners (such as a web analytics company) use cookies and clear gifs on our site. We have no access to or control over these third party technologies. This privacy statement covers the use of cookies by NetDocuments only and does not cover the use of cookies by any third parties.

When logging into the NetDocuments Service, we also create a per-session cookie, which is maintained when using the NetDocuments Service for identification purposes. If you do not allow cookies with your browser, then your usage of the NetDocuments Service is disallowed.

From within the NetDocuments Service, another user can register for you, if you are not already registered, to share documents with you. When this occurs, you can choose not to accept the Terms of Use and this associated Privacy Policy by not clicking on the link contained in the welcome email. In this case, your account will remain inactive. Once you have logged in, you can opt-out of receiving notifications of events and special offers by removing the flag in Settings, Personal Information at any time thereafter. You can also change other personal information stored in Settings.

When you create an account on our Online Community to post comments we ask for your name and email address. We use this information to identify community users and monitor comments. If you use our community site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums and community sites, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums or other community sites.

Use of Personally Identifiable Information. We will not sell or rent your personally identifiable information to anyone, except as described in this privacy policy (see "Business Transitions" below). We may share personally identifiable information about you to other companies or people when:

  1. Verification services need to do credit card checks, etc.
  2. We find that your actions on our web sites violate the Terms of Use.
  3. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process serviced on our Web site.

We do not share information with any third parties for their own marketing purposes.

Within the NetDocuments Service, only other registered users can view your name, email, telephone, organization, etc. to assist them in identification for the purpose of sharing documents with you.

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at https://support.netdocuments.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

We display personal testimonials of satisfied customers on our site in addition to other endorsements.  With your consent we may post your testimonial along with your name.  If you wish to update or delete your testimonial, you can contact us at https://support.netdocuments.com.

Communications from the Site. If you have not opted-out of receiving mailings, we will communicate (generally email, website, or Help documentation) with you to update NetDocuments Service information, provide support, request feedback, provide marketing and service information, request marketing input, and provide special offers and incentives related to NetDocuments. We may post feedback comments from users as anonymous comments on our Web page. Non-identifiable, aggregate information may be shared with interested parties. If you have opted-out of receiving these mailings, your only avenue of information regarding the NetDocuments Service will be via the Terms of Use Agreement, a message on the Login page of the NetDocuments Service, or on the www.netdocuments.com website.

When you register you have the opportunity to opt-in to these mailings. You also have the ability to opt-out at a later time by adjusting your Account Information, while you are logged into the NetDocuments Service. You may also unsubscribe from promotional emails by following our unsubscribe instructions included in each email.

Access. To change other personal information, log into the NetDocuments Service, go to Settings, select Personal Information, and change it at any time. The personal information is used by others to identify you when sharing documents with you.

If you would like to delete your Account, you may contact your NetDocuments repository administrator within your company to remove you from the repository. If you are the administrator and would like to cancel and delete your NetDocuments service, then contact support https://support.netdocuments.com. If you wish to delete your account on the NetDocuments Online Community site (which includes the Blog, Idea Bank, Marketplace, and Channel Partner sites), contact support https://support.netdocuments.com requesting that your name be deleted from the Online Community. We will respond to all requests regarding access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you contact us via links on our site, your email address and information is kept only for the purposes of responding to your request and future requests that you may have. If you contact us via support, any information you provide may be used to respond and resolve your questions or issues. This also applies to posts on the NetDocuments Forum pages.

Links to Other Sites. The Web site contains links to other sites that are not owned or controlled by NetDocuments. Please be aware that we, NetDocuments, are not responsible for the privacy practices of such other sites.

Social Media Widgets. Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Single Sign-On. You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.  Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Business Transitions. In the event NetVoyage Corporation d/b/a NetDocuments goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via a prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Differentiation of NetDocuments Service and NetDocuments Web site. The web site www.netdocuments.com is provided as a means to convey information to you about the NetDocuments Service. It contains literature, demos, company information, etc. From the www.netdocuments.com site, you can choose to opt-in to receive literature and information which will be used to communicate with you related to your interest.

Once you register for the NetDocuments Service, you can access the NetDocuments Service directly via the link provided when you registered, for example https://vault.netvoyage.com, bypassing the www.netdocuments.com site, if you choose. All personally identifiable information collected is stored under your account and can be changed by you at any time by logging into the NetDocuments Service, selecting Settings, and Personal Information. To delete your account see "Access" above.

Your Documents are yours or your company’s and are treated as Private. Documents can only be seen by you and with those whom you share them, which may include other employees or associates of your company. Documents in a NetDocuments Repository can also be accessed by your NetDocuments Cabinet Administrators.

Your Documents are protected with State of the Art Security. If you are a registered user of the NetDocuments Service our state of the art security system ensures that no one can access your documents except those with whom you choose to share them, which may include other employees or associates of your company, and NetDocuments Cabinet Administrators. The site has security measures in place to protect the loss, misuse and alteration of the information provided to us other than with the use of an authorized password. The servers are maintained in a secure, safe, trusted and audited environment. Credit card information for the subscribing organization is collected using SSL encrypted pages and is only required when services are purchased. Credit card information is not stored online.

Changes in this Privacy Statement. If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at anytime, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

To learn more about the Safe Harbor program, and to view NetDocuments’s certification, please visit http://www.export.gov/safeharbor/.

NetDocuments Customer Support: https://support.netdocuments.com

NetDocuments
2500 W Executive Pkwy Suite 350
Lehi, UT 84043
801.226.6882

Last Updated October, 2013
Copyright © 2001-2012 NetVoyage Corporation, d/b/a NetDocuments. All rights reserved.