Case Study: Adopting Cloud DMS Amid a Global Pandemic

Headquartered in Santiago, Chile, Claro & Cia. is an undisputed leader in the Chilean legal market and the country’s Lex Mundi representative firm. With around 100 lawyers and 70 additional staff, Claro is among the largest firms in Chile.

Previously with their former DMS of 15 years, Claro & Cia were looking to make a switch prior to the COVID-19 pandemic due to “poor user experience and difficult VPN connections.”

After much due diligence, the firm chose NetDocuments and started the project to transition in late 2019. Claro anticipated complete NetDocuments implementation by May 2020, but concern grew as COVID-19 began spreading throughout the world early in the year.

Get this case study to learn how Claro & Cia was able to:

  • Expedite implementation of NetDocuments to ensure all employees could work safely and securely from home during a global pandemic
  • Enable all employees to instantly start working remotely, safely from home
  • Train employees remotely for maximum user adoption
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