On-premises systems or hosted on-premises systems are very different when compared to a native cloud/SaaS deployment that leverages periodic updates, and a one-to-many technology and security infrastructure. Whether it's the customer service, seamless updates, support community, or simply the vendor/firm partnership, a native cloud/SaaS service is fundamentally different from the traditional or hosted software delivery methods.
We recently sat down with Henry Chace, CIO at Burns and Levinson, and Angela Dowd, Director of Practice Innovation, to hear how the NetDocuments service, seamless upgrades, and continued innovation has created value and fostered an ongoing partnership between NetDocuments and the firm.
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