Tikit, a global provider of technology solutions for the legal and professional services sectors, today announced the successful implementation and roll out of NetDocuments for the Directorate of Information Technology of Council of Europe. Due to the ongoing global situation, to assist the transition to NetDocuments, Tikit adapted their regular on-site ‘floor walking’ training programme, at the eleventh hour, to virtual support which they delivered to the Council’s IT Department Change Management team allowing users to migrate to NetDocuments, the majority of whom were working remotely and not in their usual office environment. Experts were available remotely throughout the implementation period to help with any questions they had.
The cloud-based document management system enables the Council of Europe to transition to remote working easily, at a time when it is needed most. An aggressive migration plan has been put into place to deploy the system to the entire Council over the next 18 months.
Before the Council of Europe made the decision to move their 2,500 users to a cloud solution, the organisation had been using multiple document storage platforms, making document search and storage cumbersome. Now, the Council of Europe’s NetDocuments users are able to store, search, share and collaborate on documents in one secure platform, whether they are in the office or working remotely.
John Hunter, CIO at the Council of Europe, comments, “After extensive testing and overcoming challenging migration issues, we successfully deployed over 100 users to NetDocuments over a weekend under exceptional circumstances where 90% of staff members were teleworking due to the Coronavirus crisis. Moreover, due to Brexit, we decided to move our data from the UK datacentre to the NetDocuments’ German datacentre. NetDocuments and Tikit went the extra mile to accommodate this decision ramping up their efforts to ensure that the datacentre was fully operational for our planned go-live date.”
Rory McNamara, Senior Project Manager at Tikit states, “I am delighted that the first Directorate at the Council of Europe has successfully transitioned to NetDocuments. Through close, collaborative working and a unified desire to achieve our collective goal, this is a real success that underlines the strength of the partnership between the Council of Europe and Tikit. Both teams have invested great effort into this project and by achieving this milestone, we now look forward to a rapid deployment across the rest of the organisation.”
Guy Phillips, Vice President of International Business at NetDocuments says, “Despite the many challenges introduced by both Brexit and more recently Coronavirus, the strong collaborative approach delivered by the Council of Europe, Tikit and NetDocuments has ensured that the success of this first phase has progressed as per the originally plan. I am delighted with how effective the teams have pulled together to deliver against the project objectives.”
Tikit is part of BT Group and over 25 years has grown to be a leading provider of innovative and specialist technology to the legal and professional services sectors with over 1,500 clients globally. With technology ‘ecosystems’ that are made up of their own software (Tikit Carpe Diem, Tikit Connect, Tikit Template Management System and Tikit Partner for Windows), and other leading providers applications, Tikit works in partnership with its clients to build technology solutions that enable them to flourish, now and in the future.
NetDocuments is a cloud-based, legal technology services pioneer. NetDocuments has spent two decades providing customers with safe, ready and proven solutions that improve security, increase productivity and help firms to provide a better service to their clients.
The NetDocuments platform leads the industry with state-of-the-art machine learning and artificial intelligence capabilities. NetDocuments enables 2,850 global firms today with a single, scalable cloud-based platform for creating, accessing, securing, managing and collaborating on documents, emails and real-time conversations.