“Good enough” simply was not cutting it for North Carolina law firm, Gardner Skelton. Their existing tech infrastructure worked… but they knew it could be so much better.
The Firm had been operating in a legacy document management system (DMS), and while the tool was not bad per se, lack of mobility was a major issue. “The attorneys always had a hard time working remotely,” says Robin Griffith, firm administrator at Gardner Skelton.
But what had once been just a nuisance became a deal breaker in 2020. To solve it, Gardner Skelton teamed up with the law firm consultancy Circle Management Group (CMG), to bring their vision of complete mobility and amped-up productivity to life.
Along with upgrading the firm’s practice management platform, CMG’s leadership team recommended that Gardner Skelton make the switch to NetDocuments, the leading cloud-based DMS. Not only would NetDocuments help the firm’s attorneys get work done from anywhere and on any device — including smartphones, tablets, and home computers — the platform would also provide superior security for their confidential documents and data.
Together, Gardner Skelton and CMG planned an ambitious 90-day timeline for implementation and change management with a dedicated training plan for administrators and end-users on the NetDocuments platform and other new tools.
Now fully implemented, the Gardner Skelton team is incredibly pleased with the results — both the dramatic improvement in their technology and the exceptional level of service and attention to detail provided by Circle Management Group.
“Everyone loves the mobility of the cloud-based software,” says Griffith. “[Remote work] issues have disappeared completely, and now they feel it is very user friendly.”
"Great company, great products, great leadership, great people, great culture!"
"I love my team and peers. We are family, and we respect each other."
"NetDocuments encourages a good work/family balance."
"I feel respected and valued by leadership and my team."
"We work together and support/encourage each other to do our best work every day."
"From start to finish, my leaders are willing to guide me and let me try new things. This keeps work fresh, exciting, and fun so I don't burn out or get bored."
"I have clear direction in my work tasks and priorities. I also feel encouraged to put my family first and maintain a healthy work life balance."
"I work with highly motivated individuals who are smart and allow me to learn from them!"
"NetDocuments is committed to exceeding customer expectations by building leading products hosted in rock-solid environments."
"I'm empowered to try new things and think through processes and campaigns strategically. I can lean on my boss for support, but I'm not micromanaged, which is appreciated."