Welcome eDOCS customers
to NetDocuments
Whether you continue using eDOCS as you do today or choose to explore modernization later, we want you to know your platform is supported, your partners are supported, and your options are open — now and for the years ahead.
You can expect:
- Continued support for eDOCS for many years to come
- Enhanced service and responsiveness backed by expanded resources
- Transparent communication as we move forward together
Customer Welcome Webinar
on Feb 3
11am EST / 4pm GMT
Join us for a Q&A with the NetDocuments executive team.
What This Means for You Today
No immediate changes to your day-to-day experience
You will continue using eDOCS exactly as you do now — same workflows, same processes, same partner relationships.
Your trusted eDOCS team is here, now with more support behind them
Long-time eDOCS experts have joined NetDocuments, ensuring continuity where it matters most and bringing additional resources to the team supporting you.
Your partner relationships remain intact
Existing eDOCS partners are now part of the NetDocuments partner ecosystem. We deeply value the trusted advisors you already work with, and we’re committed to strengthening — not replacing — those relationships.
Please keep using OpenText’s support portal for eDOCS-related requests.
Starting in Q3 2026, support will transition to the NetDocuments help center and support portal, with clear guidance provided well in advance to ensure a smooth change.
Our mission is to help legal professionals thrive — and that begins with honoring the investments you’ve already made.
Helpful Links
Resources
About NetDocuments
Your Path. Your Pace.
When you decide the time is right, NetDocuments offers a proven path to modernize.
Stay Informed
FAQs
Has NetDocuments officially acquired eDOCS?
Yes. On January 12, 2026, NetDocuments completed its acquisition of OpenText’s legal document management solution, eDOCS. As part of the transaction, NetDocuments acquired the eDOCS product and dedicated personnel associated with eDOCS. NetDocuments eDOCS™ is now a solution in the NetDocuments portfolio. Read the press release >
What does this mean for eDOCS customers?
It is primarily business as usual — same product, same team, and same service — now backed by more resources and a company 100% focused on legal professionals and legal document management.
NetDocuments has no plans to end-of-life the eDOCS solution. Current eDOCS customers will not be required to transition off their current solution until they are ready. NetDocuments will continue supporting the on-premises eDOCS platform, and expects to for years to come, while offering a high-value upgrade path to the NetDocuments intelligent DMS when customers choose to modernize.
How do eDOCS customers contact Support?
eDOCS customers should continue to access the OpenText support site at https://www.opentext.com/support/opentext-enterprise.
Support will transition from OpenText systems to NetDocuments help and support in the second half of 2026, at which point eDOCS customers will contact NetDocuments directly. This will be communicated fully ahead of this change to make it seamless for customers and partners.
Why did NetDocuments acquire eDOCS?
NetDocuments made this decision very intentionally. eDOCS is a strong, trusted platform with exceptional customers, partners, and a team with deep expertise in legal document management. When OpenText chose to divest eDOCS, we saw a solution and a community that deserved long-term stability and ownership by a company fully dedicated to legal technology.
At NetDocuments, our mission is simple: to help legal professionals do their best work. Bringing eDOCS into our portfolio is a natural extension of that commitment.
Our approach is the same for every eDOCS customer: Your path. Your pace.
Are eDOCS customers going to be required to migrate to NetDocuments?
No. There is no end of life planned and there is no requirement to migrate. While many customers are already exploring modernization, NetDocuments will assess readiness individually and help customers build a tailored upgrade path when they are ready — always at their pace.
Is eDOCS going to continue to be developed?
There are no announced changes to the existing eDOCS product roadmap. The platform will be maintained and updated to promote continuity and stability for years to come.
Is eDOCS going to move to the cloud?
No. eDOCS is an on-premises solution and will remain that way. Customers who want a cloud or AI-enabled solution can choose to upgrade to NetDocuments through a purpose-built upgrade path.
What options are available if eDOCS customers want to modernize?
For organizations ready to modernize now or in the future, NetDocuments offers a proven path for successful upgrades, further enabled by owning and supporting both platforms. This strategic combination allows upgrades to be accelerated with purpose-built migration tools, preserving institutional knowledge and established processes, and delivering a streamlined upgrade experience when customers are ready.
Who should I contact with additional questions?
For questions or additional information, please contact ask@netdocuments.com, and your inquiry will be routed to the appropriate team so we can follow up as quickly as possible.
For Informational Purposes Only: The information provided above does not create, amend, waive, or supersede any contract or other obligation. Any products, services, pricing, and other terms remain governed solely by the applicable written agreement(s) (if any), which may be amended only by a written instrument signed by authorized representatives of the parties.