eDOCS Customers and Partners: Welcome to NetDocuments!
Resources, guidance, and updates for the eDOCS community.
We’re excited to welcome eDOCS to NetDocuments. Our focus is to provide continuity, strengthen engagement, and ensure every eDOCS customer and partner feels informed, confident, and supported.
eDOCS Customers
What Stays the Same – and What Gets Better
From day one, our priority is continuity — not disruption.
Continuity of Service
There are no changes to licenses, service, or daily operations for your eDOCS document management system.
Continuity of Support
Your trusted eDOCS team is still here, now backed by the expanded resources of NetDocuments.
Continuity of Relationships
Your existing teams and partner relationships remain unchanged, with the same people and points of contact you know and trust.
Support You Know. Options You Can Explore.
As an eDOCS customer, nothing changes in how you receive support, how your teams work, or how your environment is maintained. You can move forward with confidence knowing:
- Your support contacts and ticketing processes remain the same.
- You keep working with the same eDOCS teams and partners you trust.
- You can stay on eDOCS for years to come — there is no planned end of life.
We are here to protect the stability you rely on while giving you opportunities to explore modern capabilities when you choose.
Please continue using OpenText’s support portal for eDOCS-related requests.
Starting in Q3 2026, support will transition to the NetDocuments help center and support portal, with clear guidance provided well in advance to ensure a smooth change.
eDOCS Partners
Welcome to the
NetDocuments Partner Community
Your expertise, your long-standing relationships, and the trust you’ve built with customers are deeply valued. Our commitment is to collaborate with you, support you, and ensure a smooth, positive experience as we move forward together.
What You Can Expect
Respect for your customer relationships, with your role remaining central.
Continuity in how you support customers, with no immediate changes.
New opportunities over time when customers choose to explore cloud-native or AI-enabled workflows.
new to netdocuments?
Learn about the #1 trusted cloud-native DMS for legal professionals.
Stay Informed
FAQs
Has NetDocuments officially acquired eDOCS?
Yes. On January 12, 2026, NetDocuments completed its acquisition of OpenText’s legal document management solution, eDOCS. As part of the transaction, NetDocuments acquired the eDOCS product and dedicated personnel associated with eDOCS. NetDocuments eDOCS™ is now a solution in the NetDocuments portfolio. Read the press release >
What does this mean for eDOCS customers?
It is primarily business as usual — same product, same team, and same service — now backed by more resources and a company 100% focused on legal professionals and legal document management.
NetDocuments has no plans to end-of-life the eDOCS solution. Current eDOCS customers will not be required to transition off their current solution until they are ready. NetDocuments will continue supporting the on-premises eDOCS platform, and expects to for years to come, while offering a high-value upgrade path to the NetDocuments intelligent DMS when customers choose to modernize.
What’s next for eDOCS partners?
eDOCS partners will receive an invitation to a welcome town hall on January 21 that is a joint partner briefing outlining timelines, onboarding, and new benefits available through the unified NetDocuments Partner Program. They will also receive outreach and ongoing engagement from our collective channel focused resources.
How do eDOCS customers contact Support?
eDOCS customers should continue to access the OpenText support site at https://www.opentext.com/support/opentext-enterprise.
Support will transition from OpenText systems to NetDocuments help and support in the second half of 2026, at which point eDOCS customers will contact NetDocuments directly. This will be communicated fully ahead of this change to make it seamless for customers and partners.
Is eDOCS going to continue to be developed?
There are no announced changes to the existing eDOCS product roadmap. The platform will be maintained and updated to promote continuity and stability for years to come.
Is eDOCS going to move to the cloud?
No. eDOCS is an on-premises solution and will remain that way. Customers who want a cloud or AI-enabled solution can choose to upgrade to NetDocuments through a purpose-built upgrade path.
What options are available if eDOCS customers want to modernize?
For organizations ready to modernize now or in the future, NetDocuments offers a proven path for successful upgrades, further enabled by owning and supporting both platforms. This strategic combination allows upgrades to be accelerated with purpose-built migration tools, preserving institutional knowledge and established processes, and delivering a streamlined upgrade experience when customers are ready.
What is eDOCS?
eDOCS is a long-established, on-premises enterprise content management system used by law firms, corporate legal departments, and government entities that require complete control over where and how documents are stored.
Known historically as OpenText eDOCS DM and, before that, Hummingbird DM, eDOCS provides on-premises document storage with matter-centric organization and metadata-driven search.
For Informational Purposes Only: The information provided above does not create, amend, waive, or supersede any contract or other obligation. Any products, services, pricing, and other terms remain governed solely by the applicable written agreement(s) (if any), which may be amended only by a written instrument signed by authorized representatives of the parties.