Your eDOCS Platform. Backed by NetDocuments.
Whether you work at a corporation, a government agency, or a law firm, your eDOCS platform and your support team stay the same, and your options remain fully in your control – now backed by the cloud-native document management platform trusted by your peers for 25+ years.
What eDOCS users can expect:
- No disruption to your day-to-day experience
- Your trusted eDOCS team is here, now with more support behind them
- Your partner relationships remain intact
Webinar: Document Management, Reimagined: An Exclusive Look for eDOCS Customers
When: August 7 (11am ET, 11am BST, 10am AEST)
Save your spot to see the context graph in action in the reimagined NetDocuments user experience. For the first time, every piece of content, project, document, and conversation is connected. Giving both you and AI agents secure access to the full picture of your organisation’s institutional knowledge and expertise.
Join Us at Inspire
Don’t miss this chance to connect with a diverse community of industry leaders, experts, influencers, and peers to collectively share knowledge and discuss what’s next in the future of document management and technology.
eDOCS Customer Support
A New, Better Way to Get Support
eDOCS support has moved to edocshub.netdocuments.com. The new portal gives you:
All of your existing and historical support cases in one place
Knowledge base articles and product documentation
Product downloads and related resources
The ability to create, track, and manage cases directly
Your skilled eDOCS support technicians that you have been working with for years
Questions? Reach us at edocscustomercare@netdocuments.com.
Catch up on demand
For small-group sessions, made for eDOCS customers. Watch any time.
Introduction to the Intelligent DMS
See how the Intelligent DMS strengthens version control, security, email management, and search, all on fully managed cloud infrastructure with nothing extra to maintain.
New Ways of Working
Enable secure collaboration with colleagues and clients without a VPN, supported by modern authentication and built-in governance, so teams work from anywhere without losing control.
AI-Powered Tools at Your Fingertips
Reduce manual work with embedded legal AI on a governed foundation: AI Profiling and ndTaxonomy, the ndMAX Assistant, and Smart Answers with Semantic Search.
The Path to modernisation
Why now, when to move, and how to do it right. See how a modern stack and intelligent work layer come together to surface prior work and keep governance intact, with no starting over.
The Intelligent DMS
What NetDocuments eDOCS Users Can Count On
Your eDOCS licenses, service, and support continue without disruption — now backed by the full resources of NetDocuments, with a proven upgrade path available whenever you’re ready to modernise to a cloud-first content management solution.
Same service, same team, same platform
No planned end of life
A proven upgrade path to the NetDocuments secure cloud solution, on your timeline
About NetDocuments
Who We Serve
NetDocuments is built for organizations that want to use innovative technology but can’t compromise on where their documents live and who can access them.
Corporations Across Every Industry
Financial services, energy and utilities, industrial manufacturing, technology, real estate, life sciences, retail, and professional services organizations use NetDocuments to manage contracts, records, and business-critical documents, with secure real-time collaboration, AI-powered search, and seamless Microsoft 365 integration that keeps teams working the way they already do.
Government & Public Sector
Federal agencies and state and local governments use NetDocuments to manage records, meet compliance mandates, and collaborate securely. The NetDocuments FedRAMP-Authorized DMS has built-in data loss prevention, ethical walls, and automated retention policies.
Legal
Law firms and in-house legal departments use NetDocuments for matter-centric organisation, workflow automation, and integrated legal AI, with the security and compliance (GDPR, HIPAA, FedRAMP) trusted by more than 7,000 legal organizations worldwide.
“There’s a huge list of benefits, including that we are no longer dependent on managing the infrastructure, and we don’t have to worry about hardware failures causing long interruptions in service.“
Steve Johnson, Director of IT Applications, Ice Miller
Resources
- Customer Success Stories
- Cloud Document Management: Corporations | Public Sector | Law Firms & Lawyers
- Legal AI & Workflow Automation
Your Path. Your Pace.
When you decide the time is right, NetDocuments offers a proven path to modernise. Let’s connect if you want to learn more.
Stay Informed
FAQs
How can eDOCS users contact Support?
eDOCS support has moved to the new eDOCS Support Portal at edocshub.netdocuments.com.
For billing, invoicing, or renewal questions, contact Billing@netdocuments.com
You can also see what’s new on the eDOCS Customer Hub.
Other questions? Reach us at edocscustomercare@netdocuments.com.
When did NetDocuments acquire eDOCS?
On January 12, 2026, NetDocuments completed its acquisition of OpenText’s legal document management solution, eDOCS. NetDocuments eDOCS™ is now a solution in the NetDocuments portfolio. Read the press release >
What does this mean for eDOCS users?
NetDocuments has no plans to end-of-life the eDOCS solution. Current eDOCS users will not be required to transition off their current solution until they are ready. NetDocuments will continue supporting the on-premises eDOCS platform, and expects to for years to come, while offering a high-value upgrade path to NetDocuments when customers choose to modernise to the cloud.
Is eDOCS going to move to the cloud?
eDOCS is an on-premises solution and will remain that way. Customers who want a cloud solution can choose to upgrade to NetDocuments through a purpose-built upgrade path.
Is eDOCS going to continue to be developed?
Yes, the eDOCS software will continue to be enhanced to meet the demands of our on-premises customers. The platform will be maintained and updated to promote continuity and stability for years to come.
What happens to my eDOCS add-ons (InfoCenter, etc.)?
All currently supported eDOCS add-ons — including eDOCS InfoCenter — continue under NetDocuments without interruption. Licensing, configurations, and access remain the same, and the eDOCS team supporting those add-ons is now part of NetDocuments. There are no plans to discontinue any add-on you rely on today.
What about my records management and retention setup?
eDOCS RM continues to be actively developed. Recent releases added functionality for moving records out of closed FileParts and for administering functional security directly through the InfoCenter web interface — with no disruption to your current retention schedules.
Will my third-party integrations still be supported?
Yes. Existing eDOCS integrations (including Kofax/Tungsten, Brava, and Decisiv) continue to be supported. Issues specific to eDOCS are handled by the eDOCS team; issues with the third-party product are handled by that vendor.
Is there still an eDOCS user community?
Yes. We’re organising a successor to the eDOCS user group and will share details as they’re finalised.
Will my invoice or billing process change?
Yes. eDOCS billing transitions to NetDocuments on July 23, 2026. Any outstanding invoices issued before that date remain payable to OpenText per their original terms. For renewals, new contracts, and billing on or after July 23, your invoices will come from NetDocuments — the specific NetDocuments entity, address, and payment details depend on your region and will be sent directly to your billing contact. You can also pay online via the NetDocuments customer billing portal. Contract terms, PO numbers, and renewal dates are unchanged. Send questions to Billing@netdocuments.com.
Are eDOCS users going to be required to migrate to NetDocuments?
No. There is no end of life planned and there is no requirement to migrate. While many customers are already exploring modernisation, NetDocuments will assess readiness individually and help customers build a tailored upgrade path when they are ready. Always at their pace.
What options are available if eDOCS users want to modernise to the cloud?
For organizations ready to modernise now or in the future, NetDocuments offers a proven path for successful upgrades, further enabled by owning and supporting both platforms. This strategic combination allows upgrades to be accelerated with purpose-built migration tools, preserving institutional knowledge and established processes, and delivering a streamlined upgrade experience when customers are ready.