NetDocuments eDOCS Information Hub
Resources, guidance, and updates for the eDOCS community
For more than two decades, eDOCS has given corporations, government agencies, and law firms full control over how their documents are stored, secured, and retained – on-premises, on their own terms. Now as part of NetDocuments, eDOCS is backed by the resources of the cloud-native DMS trusted by your peers for 25+ years. Read the press release >
eDOCS Users
Content Management for the Way You Work
Every organization has different technology, governance, and compliance needs. That’s why we continue to support customers who rely on eDOCS to manage their information in environments they control.
Corporations Across Every Industry
Financial services, energy and utilities, industrial manufacturing, technology, real estate, life sciences, retail, and professional services organizations all rely on eDOCS to manage contracts, records, and business-critical documents with complete control.
Government & Public Sector
Federal agencies and state and local governments use eDOCS to manage the lifecycle of a document from its inception to the end of its life as a record due for destruction. eDOCS helps these agencies meet their compliance mandates and keep sensitive documents under their own control.
Legal
Law firms and in-house legal departments continue to rely on eDOCS for matter-centric organisation with the on-premises control they’ve built their practice around.
A New, Better Way to Get Support
eDOCS support has moved to the new eDOCS Support Portal at edocshub.netdocuments.com. The new portal gives you:
- All of your existing and historical support cases in one place
- Knowledge base articles and product documentation
- Product downloads and related resources
- The ability to create, track, and manage cases directly
- Your skilled eDOCS support technicians that you have been working with for years
We are here to protect the stability you rely on while giving you opportunities to explore modern capabilities when you choose.
What NetDocuments eDOCS Users Can Count On
Your eDOCS licenses, service, and support continue without disruption – now backed by the full resources of NetDocuments, with a proven upgrade path available whenever you’re ready to modernise to a cloud-first content management solution.
Same service, same team, same platform
No planned end of life
A proven upgrade path to the NetDocuments secure cloud solution, on your timeline
eDOCS Partners
New Opportunities for Growth
Your expertise, your long-standing relationships, and the trust you’ve built with customers are central to how eDOCS is supported. We’re here to help you grow that opportunity.
What You Can Expect
Respect for your customer relationships, with your role remaining central.
Continuity in how you support customers, with no immediate changes.
New opportunities over time when customers choose to explore cloud-native or AI-enabled workflows.
Stay Informed
FAQs
When did NetDocuments acquire eDOCS?
On January 12, 2026, NetDocuments completed its acquisition of OpenText’s legal document management solution, eDOCS. NetDocuments eDOCS™ is now a solution in the NetDocuments portfolio. Read the press release >
What does this mean for eDOCS users?
NetDocuments has no plans to end-of-life the eDOCS solution. Current eDOCS users will not be required to transition off their current solution until they are ready. NetDocuments will continue supporting the on-premises eDOCS platform, and expects to for years to come, while offering a high-value upgrade path to NetDocuments when customers choose to modernise to the cloud.
How can eDOCS users contact Support?
Starting July 20, 2026 at 8:00am ET, eDOCS support moves to the new eDOCS Support Portal at edocshub.netdocuments.com.
For billing, invoicing, or renewal questions, contact Billing@netdocuments.com
You can also see what’s new on the eDOCS Customer Hub.
Other questions? Reach us at edocscustomercare@netdocuments.com.
How can eDOCS partners get support?
Current partners can access the Partner Portal and contact their channel manager with questions. You can also see what’s new on the eDOCS Partner Hub.
If you’re not a NetDocuments partner yet, learn more about our Partner programme.
Other questions? Email Us
Is eDOCS going to move to the cloud?
No. eDOCS is an on-premises solution and will remain that way. Customers who want a cloud solution can choose to upgrade to NetDocuments through a purpose-built upgrade path.
What options are available if eDOCS users want to modernise to the cloud?
For organizations ready to modernise now or in the future, NetDocuments offers a proven path for successful upgrades, further enabled by owning and supporting both platforms. This strategic combination allows upgrades to be accelerated with purpose-built migration tools, preserving institutional knowledge and established processes, and delivering a streamlined upgrade experience when customers are ready.
What is eDOCS?
eDOCS is a long-established, on-premises enterprise content management system used by corporations, government agencies, and law firms that require complete control over where and how documents are stored.
Known historically as OpenText eDOCS DM and, before that, Hummingbird DM, eDOCS provides on-premises document storage with matter- and project-centric organisation and metadata-driven search.
Want to talk to someone about NetDocuments?
Find out why eDOCS users are making the move to NetDocuments.
For Informational Purposes Only: The information provided above does not create, amend, waive, or supersede any contract or other obligation. Any products, services, pricing, and other terms remain governed solely by the applicable written agreement(s) (if any), which may be amended only by a written instrument signed by authorized representatives of the parties.