One of the greatest advantages of the SaaS model of cloud-based document management is that enhancements and upgrades are done automatically, leaving your organization to focus less on technology concerns and more on getting your job done. As opposed to clunky, on-premise installations that can be time consuming and costly, cloud installations like NetDocuments are managed and updated by the vendor and available as soon as you log in to your workstation.
And did you know that you can request these enhancements through our new Support Community? NetDocuments' Support site includes an IdeaBank where you can request features you would like to see built into the service. Once you submit an idea, you can track the status to see when it was reviewed, approved, and implemented. You can discuss your ideas with other NetDocuments users and chat directly with our Support team regarding your inquiries. Along with the IdeaBank, the new Support site includes:
- Knowledgebase: The knowledgebase is a full library of tips and tricks, including tutorials and articles written by our experienced support staff.
- Community Forum: The community forum allows users to ask questions and receive information from support staff and other NetDocuments users. It is a community designed to collaborate on information related to all aspects of NetDocuments.
- Submit Support Requests: Along with our 24x7 phone support, users can submit a request online for technical assistance and have a member of our experienced support staff troubleshoot the issue.
The new Support site is truly a community of NetDocuments users, both experienced and novice, all collaborating together to make document management in the cloud the most rewarding experience for all users. The best part is that our professional support staff is constantly monitoring and contributing to the site to make sure the community gets the answers and assistance they require.
So, log on and post an idea or start a discussion. We want to hear from you!
Visit the new NetDocuments Community Support site today and let us know what you think!